When you’re traveling abroad or trying to connect with loved ones in different countries, the last thing you want is to have issues with your international calls. If you’ve found yourself frustrated because your Verizon international calls are not working, you’re not alone. Understanding the potential causes behind this problem can save you time and energy while ensuring that you stay connected with the world, no matter where you are.
In this comprehensive guide, we will explore why your Verizon international calls may not be functioning as expected. We will delve into common issues, troubleshooting steps, and solutions to help you get back to calling without any hiccups.
Understanding Verizon’s International Calling Options
Before diving into the solutions, it’s crucial to understand the different international calling options that Verizon offers:
International Calling Plans
Verizon provides various international calling plans that allow customers to make calls to countries outside the U.S. Here are the main types:
- Global Calling Plans: Designed for frequent travelers, these plans offer a set number of minutes for international calls each month.
- Pay-As-You-Go: Perfect for occasional international callers, this option charges a per-minute rate for calls made outside the U.S.
How to Activate International Calling
Before you can make international calls with Verizon, you need to ensure that the feature is activated on your account. Customers often forget this step, leading to confusion and frustration. You can activate this feature in several ways:
- Using the My Verizon App: Log into your account, navigate to the ‘International Services’ section, and follow the prompts to activate international calling.
- Calling Customer Support: If you prefer speaking with a representative, you can call Verizon’s customer support at 1-800-922-0204.
Common Reasons Why Verizon International Calls Don’t Work
Even if you have activated the international calling feature, there are several reasons why you might be unable to complete calls. Let’s analyze some of the most common issues:
Network Issues
Verizon operates on a vast network, but just like any telecommunications carrier, it can experience network outages or degraded service, especially in remote areas or regions with poor connectivity.
Roaming Settings
When traveling internationally, you need to ensure that your roaming settings are correctly configured. Many devices have the roaming feature turned off by default to avoid unexpected charges.
Incorrect Dialing Format
Another frequent issue is improper dialing. When calling internationally from the U.S., you must start with “1” followed by the country code and then the local number. Failure to adhere to this dialing format can lead to failed connections.
Account Restrictions
In some cases, your account might have restrictions due to unpaid bills or limits placed by Verizon. These restrictions can prevent you from making international calls.
Device Compatibility
Not all devices support international calls, especially older models or phones that are not specifically designed for multi-band frequencies required for global communication.
Troubleshooting Your Verizon International Calls
Now that you’ve identified the potential issues, here’s a step-by-step guide to help troubleshoot why your calls may not be working:
Step 1: Check Your International Calling Status
Start by confirming whether your international calling feature is active. You can do this by
- Accessing your My Verizon account online
- Using the My Verizon app to check your account settings
Step 2: Verify Dialing Format
Ensure you’re dialing correctly:
- Start with “1” for U.S. exit code.
- Add the country code.
- Dial the local number.
This correct format is essential to avoid failed calls.
Step 3: Review Your Account for Restrictions
Log into your account to see if there are any alerts or messages that indicate issues like unpaid bills. If there are restrictions, contact Verizon for assistance.
Step 4: Check Your Device Settings
Ensure that your device is set up to allow international calls. This might involve:
- Going into your phone’s settings to find the “Call Settings” option.
- Ensuring “International Calling” and “Roaming” features are enabled.
Step 5: Test Your Network Connection
If you’re traveling, check your network connection:
- Ensure you’re connected to a compatible network.
- Restart your device to refresh connections.
- Try toggling airplane mode on and off.
Getting Support for Technical Issues
If you have gone through all the troubleshooting tips and still can’t make international calls, it may be time to reach out for professional help.
Contacting Verizon Customer Support
Verizon’s customer support can provide assistance beyond what you can diagnose yourself. Here are some options for contacting them:
- Customer Care Number: Call 1-800-922-0204 to speak with a representative.
- Live Chat: Visit the Verizon website for a live chat option with customer support.
Utilizing Online Support Resources
In addition to direct support channels, Verizon’s website includes a wealth of online resources, including troubleshooting guides and service status updates, which can help you better understand any ongoing issues.
Alternatives for International Communication
If your international calling still isn’t working, there are plenty of alternatives to stay in touch with loved ones. Here are some options to consider:
VoIP Services
Voice over Internet Protocol (VoIP) allows you to make calls using the internet instead of traditional telephony services. Popular VoIP services include:
- WhatsApp: Free messaging and calling, provided both parties have the app installed.
- Skype: Allows international calls at competitive rates, especially if you purchase credit.
Social Media Platforms
Various social media platforms offer calling features, enabling you to reach out without incurring international call charges. Apps like Facebook Messenger and Instagram allow you to call friends and family at no cost.
Utilizing Wi-Fi Calling
If your phone supports Wi-Fi calling, ensure that it is enabled. This feature allows you to make calls over a Wi-Fi network, reducing the likelihood of connection issues, particularly while traveling.
Conclusion
Dealing with international calling issues can be frustrating, but understanding the common pitfalls and knowing how to troubleshoot can make a significant difference. Remember to keep your international calling feature activated, dial the correct numbers, and check your account status to avoid issues. If problems persist, don’t hesitate to seek help from Verizon customer support or explore alternative communication methods.
By being proactive and informed, you can ensure that you stay connected with friends, family, and colleagues around the world. With the right knowledge at your disposal, you can travel confidently, knowing that you’ll be able to reach out whenever needed.
What could be causing my Verizon international calls to not connect?
Your Verizon international calls may not be connecting due to a variety of reasons. One of the most common issues can be related to incorrect dialing procedures. Ensure that you are dialing the international prefix correctly, which typically includes the country code. For example, when calling internationally, you usually need to dial “011” followed by the country code and the local number. If any of these numbers are incorrect or missing, your call may fail to connect.
Additionally, network issues can play a significant role in determining whether your calls go through. If you are in an area with poor reception or your device is set to airplane mode, this can prevent international calls from being made. Moreover, your Verizon plan may not include international calling features, which can restrict your ability to connect with international numbers. Always check that your device is enabled for international calling and review your plan’s specifications.
How can I troubleshoot if my international calls are not working?
To troubleshoot your international call issues effectively, start by verifying your device settings. Make sure that airplane mode is turned off and your phone is connected to a stable network. You can also try restarting your device to refresh the connection. Sometimes, network glitches can prevent calls from going through, and a simple reboot can resolve the issue.
If your device settings are all correct, check your Verizon account to ensure you have access to international calling. You can log in to your Verizon account online or use the My Verizon app to review your plan details. If you don’t have international calling enabled, you may need to add a specific calling plan or feature. Additionally, consider contacting Verizon customer support for personalized assistance in diagnosing the issue.
Are there any specific settings I need to change on my phone for international calls?
Yes, there are specific settings you may need to adjust on your phone to successfully make international calls. First, ensure that your phone allows international dialing, which can often be enabled in the settings under call or network settings. Depending on your device, the exact steps may vary, so be sure to consult your user manual or seek online resources specific to your phone model.
In addition to dialing procedures, double-check that your phone’s carrier settings are updated. Sometimes, outdated carrier settings can prevent international calls from working. You can typically find the option to update carrier settings in your phone’s settings menu, under “About Phone” or a similar category. Keeping your device’s software up to date can help mitigate connectivity issues, including those related to international calling.
What should I do if I receive a message that my international call is blocked?
If you receive a message indicating that your international call is blocked, it’s important to check whether you have the necessary permissions or plan features enabled for international dialing. Often, certain plans may not include international calling, or there may be restrictions based on account settings. Access your Verizon account online or through the app to review your current plan features.
If your plan does include international calling, you may want to reach out to Verizon customer service for further assistance. There could be a temporary restriction on your account due to billing issues, exceeding a given limit, or unsatisfactory payment status. Customer service will be able to provide insights into why the blockage has occurred and offer solutions, such as reinstating service or adjusting your account settings.
Can I use Wi-Fi calling for international calls with Verizon?
Yes, you can use Wi-Fi calling for international calls with Verizon. Wi-Fi calling allows you to make calls over a Wi-Fi connection rather than relying solely on the cellular network, which can be particularly useful in areas with poor cellular reception. To utilize this feature, ensure that Wi-Fi calling is enabled on your device. You can typically find this option in your phone’s settings under the “Phone” or “Calls” section.
Once you have Wi-Fi calling activated, you should be able to dial international numbers just as you would with traditional cellular service. Make sure that the Wi-Fi connection is stable to ensure the quality of the call. Note that additional charges may apply for international calls made via Wi-Fi, so it’s advisable to check your Verizon plan details beforehand to avoid unexpected fees.
What can I do if I am traveling internationally and my calls are not working?
If you are traveling internationally and experiencing issues with making calls, the first step is to ensure that international roaming is activated on your Verizon account. This feature is necessary for using your phone abroad to make calls, send texts, and use data. You can verify this by logging into your Verizon account online or through the My Verizon app, where you can enable roaming features if they are not already active.
In case you have confirmed that international roaming is active, check for local network availability. Some countries may have different compatibility requirements or may require you to manually select a local carrier. Make sure your phone is set to automatically select a network or try manually connecting to a local network provider. If all else fails, contacting Verizon customer support while you are abroad can provide immediate assistance and solutions for the calling issues you are facing.